Be a Better Listener
He/she who speaks first loses, right? Not necessarily.
If you find yourself in a role talking to customers and clients, it pays to be a smooth talker. It also pays to be an effective listener.
Here are a few tips for becoming a better listener. The acronym is fittingly named I.L.I.S.T.E.N.
- Intention – make sure you know why you’re a part of the conversation and stay involved.
- Landscape – pick a spot where noise will not be an issue.
- Impartiality – leave your pre-conceived notions of what the conversation will look like at the door.
- Safeguard – turn off your cell phone and anything else that may distract you.
- Target – Focus 100% on actually paying attention.
- Empathy – Put yourself in the other person’s shoes. Let them know you understand where they’re coming from.
- No Interrupting – Wait for your turn to talk.
By practicing these tips, you’ll not only become a better listener, but you’ll also find yourself making REAL connections. To go into more depth, check out the full article at Inc. here.
Stop Bcc’ing the Boss
Keeping your boss in the loop on a project is good and well, but research shows that bcc’ing the boss on an email to other colleagues is a bad move.
Why?
Whether your intentions are good or not, it’s tough to read between the lines with an email. There’s a good chance if you bcc the boss, your colleagues will view this as a sign of mistrust.
The Solution?
Send your boss a separate email with an update on your project. Don’t just copy and paste. Make it personal. While this adds an extra step, it’ll likely keep your work relationships intact.
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