Managing Director, Operations Learning and Development

Position: Managing Director, Operations Learning and Development

Job Description:

This is a newly-established function fully dedicated to the Company’s Property Management division that designs, develops, implements, and delivers learning and development programs and experiences to build team member knowledge and skills related to property operations.  The primary role of the Operations Learning and Development function is to “link” Company’s operations policies and procedures with the specific systems, technologies, and tools used for performing the practices, and the behaviors and job skills for effectively executing performance at optimum levels.

Company Info:

World class, progressive owner, manager, and developer of multifamily real estate

Key Requirements

  • Senior-level experience in leading a learning and development function within an organization, including defining and hiring for the roles required for effective service delivery; experienced in positioning the function within an organization’s overall strategy and philosophy around talent acquisition, development, and retention.  Working experience in curriculum development specifically focused on job skills, and experience in creating and delivering learning experience in multi-media and multi-delivery formats, including in-person facilitation, on-demand and e-learning, experiential simulations, gaming, and emerging learning technologies.  Strong understanding of how to develop a curriculum that builds knowledge and skills in using various software applications and technologies to accomplish work and drive efficiencies.


  • Academic and hands-on knowledge and experience in the learning and development discipline, with specific knowledge around adult learning principles, fundamentals of instructional design, and full command of the concepts and applications required for effective development, delivery, and measurement of learning and education.  Proficient business leader with experience in creating and executing comprehensive and strategic business plans, developing and managing budgets, and making critical business decisions to advance the function and heighten its impact on the business.  Can effectively and objectively weigh options and alternatives to solve business problems, maximize value, engage with external vendors and service providers, and achieve results resourcefully.


  • Strong personal leadership skills with the ability to build and foster productive and trust-based relationships with business leaders and people of diverse backgrounds and skills.  Well-versed in building and leading teams, coaching and mentoring direct reports and others, and creating and promoting a work environment that encourages team member engagement and empowers the team to outperform.


  • Excellent project management skills, with the ability to bring together cross-functional and other teams to accomplish complex programs and projects, and effectively achieve goals and outcomes.  Excellent interpersonal and communication skills.  Skilled in writing and delivering engaging and persuasive presentations, updates, proposals, and other messages to diverse audiences.

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